Merchant Agreement

Last updated: August 16, 2026

This Merchant Agreement (“Agreement”) is between Inchair (“Inchair,” “we,” “us,” or “our”) and the business that registers to take bookings and payments through Inchair (“you,” “your,” or the “Merchant”). You accept it when you register a salon, and it applies for as long as you use the Service.

It sits alongside our Terms and Conditions and Privacy Policy, which apply to everyone who uses Inchair. Where this Agreement and the Terms and Conditions say different things about your use of Inchair as a business, this Agreement governs.

1. Registration and approval

Registering is an application, not an account. We review every registration by hand, and your salon isn’t active until we approve it — until then you can’t sign in, and your booking page isn’t published.

We may approve or decline any registration at our discretion, and we’re not obliged to give a reason. Declining costs you nothing, and you’re welcome to ask us to look again.

You confirm that the information you give us at registration is accurate, that you have the authority to enter into this Agreement on behalf of your business, and that you’ll keep your details up to date.

2. What Inchair provides

Inchair is booking and business software for salons, barbershops, and independent stylists. Depending on what you switch on, it can include a public booking page at your own address, a staff dashboard, appointment scheduling, client records, two-way client messaging, appointment reminders by email and text, checkout and payment collection, and reporting.

We add, change, and retire features as the product develops. We won’t remove something you depend on without telling you where we reasonably can.

3. Your account and your team

You’re responsible for everything done under your account, including by staff you invite. Keep credentials confidential, give each person their own login rather than sharing one, and remove access when someone leaves. Tell us promptly if you think an account has been compromised.

You’re responsible for your staff’s use of the Service and for their conduct toward your clients. Inchair is the software you run your business on; we don’t employ, supervise, or vet anyone on your team.

4. Fees and pricing

Inchair is currently free to use. There is no subscription charge for the Service today.

That may change. We may introduce subscription plans or other charges in future. We’ll give you at least 30 days’ notice by email before any new recurring charge applies to your account, and you can close your account before it takes effect rather than pay it.

Payment processing fees apply regardless. Card payments, refunds, and payouts carry processing fees. They’re deducted from the transaction or the payout before the money reaches your bank, and they may include both amounts charged by the payment processor and amounts retained by Inchair. Where a fee applies to an optional action you choose to take — sending an instant payout, for example — the amount is shown to you before you confirm it.

You’re responsible for any taxes arising from your own sales. Inchair doesn’t calculate, collect, or remit sales tax on your behalf.

5. Payments, and who the merchant is

Payments run through Stripe. To take card payments you’ll connect a Stripe account of your own, and doing so means accepting Stripe’s Connected Account Agreement directly with Stripe, in addition to this one.

Your clients’ payments are charged on your Stripe account, not ours. You are the merchant of record for every sale you make. Inchair is not a bank, a payment processor, or a party to the transaction between you and your client; we don’t hold your money, and funds never sit in an Inchair account on their way to yours.

When your money reaches your bank is set by Stripe’s payout schedule and your account’s standing with Stripe, not by us. Stripe may also restrict, hold, or close an account under its own rules. Where that happens we’ll pass on what Stripe tells us, but we can’t overrule it.

6. Refunds, chargebacks, and shortfalls

Refunds and cancellations are between you and your client, on whatever policy you publish. The Service gives you the tools to issue a refund; the decision and the cost are yours.

You’re responsible for chargebacks, disputes, and any related fees on payments you take, including the disputed amount itself where you lose. We’ll give you the records we hold to help you respond.

Backup card. If you owe a refund your Stripe balance can’t cover, we may ask you to keep a backup payment card on file and you authorize us to charge it for that shortfall and for any amount you owe us under this Agreement. We’ll only charge it for a shortfall that has actually arisen, and we’ll tell you when we do.

7. Your clients and their information

Your client list is yours. Client records you create or import stay yours, and we don’t sell them, rent them, or use them to market to your clients on anyone else’s behalf. We process them to run the Service for you and as described in our Privacy Policy.

You’re responsible for collecting client information lawfully, for having a basis to contact them, and for honouring their requests about their own data. Where the law treats one of us as the controller of that information and the other as a processor, you’re the controller and we’re the processor.

Don’t put information in Inchair that it isn’t built to hold — payment card numbers typed into a note, government identifiers, or medical records beyond the ordinary service notes a stylist keeps.

8. Messages and texts you send

Reminders, confirmations, and messages sent through Inchair go out to your clients on your behalf, and you’re responsible for their content and for having consent to send them. Text messaging in particular is regulated: don’t text a client who hasn’t opted in, and don’t use appointment messaging as a channel for marketing they didn’t ask for.

Texts are sent from a number shared by every salon on Inchair. A client who replies STOP to any of them stops texts from all of them, and that opt-out is enforced by the carrier — we can’t override it, and neither can you.

9. Bringing your data across

If you ask us to import your clients or appointments from another system, we’ll help on a best-effort basis. It’s a hands-on service, not an automated one: we can’t promise a particular timeframe, that every field will survive, or that a given system can be imported at all.

You confirm that you’re entitled to give us the data you send us, and that doing so doesn’t breach an agreement with your previous provider. We’ll use it only to set up your account.

10. Your booking address

Your booking page is served at a subdomain of ours, and optionally at a domain you own and connect. We license the subdomain to you for as long as your account is active — you don’t own it, and we may reclaim or change one that is misleading, infringing, or reserved. A domain you connect stays yours to register and renew.

11. Acceptable use

You agree not to use the Service to:

12. Availability

The Service is provided “as is” and “as available.” We don’t offer a guaranteed uptime, and parts of the Service depend on providers we don’t control — Stripe for payments, our email and text providers for messages, your domain registrar for your address. We work to keep it running and to warn you about planned interruptions, but a booking page that is briefly unreachable is a risk of running online.

Keep your own record of anything you can’t afford to lose. The Service can export your clients, services, and appointments at any time.

13. Suspension and termination

You can stop using the Service and ask us to close your account at any time. Closing it doesn’t refund charges already incurred, and it doesn’t cancel your clients’ existing appointments for you — tell them yourself.

We may suspend or close your account if you breach this Agreement, if we’re required to, or if your use of the Service puts your clients, other salons, or us at risk. Where the circumstances allow it we’ll warn you first and give you a chance to put it right.

After your account closes we’ll keep your data available for a reasonable period so you can export it, then delete it, except where we’re required to keep records — for example transaction records we or Stripe have to retain.

14. Intellectual property

Inchair’s software, design, and brand stay ours. Your business name, logo, photos, service descriptions, and client records stay yours. You give us permission to display your content where it’s needed to run the Service for you — on your booking page, in the emails and texts we send your clients on your behalf, and in link previews of your page. We’ll ask before using your salon as a public reference or case study.

15. Liability

To the fullest extent permitted by law, Inchair isn’t liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost bookings, or lost goodwill, arising from your use of or inability to use the Service.

Our total liability to you for any claim under this Agreement is limited to the greater of the amount you paid us in subscription fees in the 12 months before the claim, or $100.

You agree to indemnify us against claims brought by your clients, your staff, or a regulator that arise from your business, the services you provide, the messages you send, or your breach of this Agreement.

16. Changes to this Agreement

We may update this Agreement as the product and the law change. We’ll post the revised version here with a new date, and we’ll email you before a change that materially affects your rights or costs takes effect. Continuing to use the Service after that means you accept the revised Agreement.

17. General

You’re an independent business. Nothing here makes either of us the other’s agent, partner, employer, or joint venturer, and neither of us can bind the other.

You can’t transfer this Agreement without our written consent; we may transfer it as part of a merger, acquisition, or sale of the business. If a clause turns out to be unenforceable, the rest stays in force. Not enforcing something straight away doesn’t waive it.

This Agreement is governed by the laws of the State of Florida, without regard to its conflict-of-law principles, and the courts of that state have exclusive jurisdiction over any dispute.

18. Contact

Questions about this Agreement — or anything in it you’d like explained before you register?
Inchair
hello@inchair.app
inchair.app

Merchant Agreement — Inchair