Help/Payments/Taking payment at the chair
Payments

Taking payment at the chair

The ways to collect, which ones actually move money, and how tipping works.

Updated 16 August 2026·2 min read

Checkout is the same screen everywhere you can start one — from an appointment, from the dashboard, or as a fresh sale with no booking behind it.

The ticket is editable

Before you take payment you can add a service or a custom charge, change a price or a quantity, discount one line or the whole ticket, and remove things. You can go back to the ticket after choosing a payment method without losing any of it.

One limit

You can't edit a ticket below what's already been collected on it. If a deposit is already paid, the ticket can't drop under that figure — refund the difference instead.

Which methods move money

This is the distinction worth knowing, because two of these look identical on the screen and behave nothing alike.

Card on file / enter a cardCharged through Stripe there and then
Takes money
Their phoneA link or QR they pay from, through Stripe
Takes money
CashWritten down so the ticket balances
Logged only
Terminal, Venmo, Zelle, PayPalMoney moves in that app, not here
Logged only

There's one more in the staff app: Tap to pay turns the phone itself into the card reader, so a client taps their card or watch against the back of it and the charge lands on your Stripe account like any other. It needs an Android phone with contactless — it isn't on iPhone yet, and it can't be on this screen at all, since a computer has nothing to tap against.

"Logged only" means Inchair recorded it, not that it arrived. Confirm it landed before you close the sale.

Tipping

After the payment method, you're asked whether to offer a tip. Say yes and the client gets the tip screen; say no and it's skipped. For cash and the logged-only methods you'll see the tip step yourself, since there's no device to hand anyone.

A percentage is always taken on the pre-tip total, so changing your mind between 20% and 25% doesn't compound. A sale carries at most one tip — picking again replaces it rather than adding a second.

Receipts

Every completed sale has a receipt you can pull up again later from the sale itself.

Taking payment at the chair — Inchair Help